Last updated 30 October 2026
These terms apply when you book or receive a treatment from Velour Skin Studio, 73 Middleton Rd, Chester Hill NSW 2162, or use this website. Nothing in them limits your rights under the Australian Consumer Law.
Bookings
You can request an appointment online, by phone on 02 8114 8433 or in the studio. An online request is not confirmed until we contact you by SMS or phone. Our opening hours are Monday to Friday, 9am to 6pm. Weekend appointments are by special request and the same terms apply.
Deposits
Appointments with a total of $200 or more, and every course or program, need a deposit of 20% to secure the time. We take it by phone when we confirm your booking; we never ask for card details online. Your deposit comes off the price of your treatment on the day.
Changing or cancelling
You can move or cancel an appointment free of charge with at least 24 hours' notice, by phone or by replying to your confirmation message.
- With less than 24 hours' notice, a late change fee of 50% of the booked treatment price applies.
- If you miss your appointment without telling us, a fee of 100% of the booked treatment price applies.
- Any deposit you have paid is put towards these fees.
We understand that illness and emergencies happen. Contact us as soon as you can and we will waive the fee where it is fair to do so. If we need to cancel or move your appointment, we will give you as much notice as possible and you will not be charged.
Running late
If you arrive more than 15 minutes late, we may need to shorten your treatment or move it to another time so the next client is not kept waiting. The full price applies to a shortened treatment.
Consultations, patch tests and suitability
Laser, resurfacing and some skin treatments start with a consultation and a patch test, and brow and lash tints need a skin test at least 48 hours before your first tint. We will ask about your health, medications and recent treatments before we start, and we may decline or postpone a treatment if it is not safe or suitable for you. Please tell us if you are pregnant or breastfeeding, as some treatments are postponed until after.
Clients under 18 need a parent or guardian with them and their written consent. Advanced skin consultations are for adults only.
Prices and payment
Prices are in Australian dollars and include GST where it applies. The price shown when your booking is confirmed is the price you pay. We may update our prices from time to time; this will not change a booking we have already confirmed.
Payment is due at the studio when your treatment is finished. We accept debit and credit cards, EFTPOS, phone and watch payments, and cash.
Courses and programs
Sessions in a prepaid course or program are for the person named on the booking. If you can no longer continue for a medical reason, we will refund the unused sessions at the course rate. Courses should be completed within 12 months of purchase.
Gift cards
Gift cards are valid for 3 years from the date of purchase, and the expiry date is printed on every card. They can be used over more than one visit, towards any treatment or product, except advanced skin consultations and anything that follows one. Gift cards cannot be exchanged for cash. Please treat a gift card like cash: we can replace a lost card only if we can find the original purchase.
Promotional vouchers
From time to time we give away free vouchers, for example as a thank you for referring a friend or as a gift with a purchase. Promotional vouchers are not gift cards: they are free, valid for 3 months from the date they are issued, can be used once, cannot be combined with another offer or exchanged for cash, and cannot be used for advanced skin consultations or anything that follows one. The expiry date is shown on every voucher.
If you are not happy
Tell us within 7 days of your treatment, ideally before the area has been treated elsewhere, and we will look at it with you. Where we agree something went wrong, we will offer a correction appointment or a refund. Skincare and brow products can be returned if they are faulty; for hygiene reasons we cannot accept opened products as a change of mind.
Results
Results vary from person to person. Information on this website is general and is not a substitute for advice at a consultation.
Privacy
How we handle your personal and health information is set out in our privacy policy.
Contact
Velour Skin Studio, 73 Middleton Rd, Chester Hill NSW 2162. Phone 02 8114 8433. These terms are governed by the laws of New South Wales.